Shipping policy

1. Processing Times

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 5–10 business days

  • Express Shipping: 5–7 business days

  • International Shipping: 7–20 business days (varies by destination)

Delivery times are estimates and may vary due to factors outside our control such as customs delays or courier disruptions.

3. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking information (where available)

4. Shipping Locations

We currently ship to:

  • Domestic 

  • International (world wide)

 

5. Customs, Duties & Taxes

International orders may be subject to customs fees, import taxes, or duties. These charges are the responsibility of the customer and vary by country.

6. Incorrect Address

Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrectly provided addresses. If you need to update your address, contact us immediately before the order is shipped.

7. Lost or Delayed Packages

If your package is delayed or appears lost:

  • Contact the courier first using your tracking number

  • Then contact our support team so we can assist further

We are not responsible for delays caused by couriers, weather, or customs.

8. Shipping Damage

If your order arrives damaged:

  • Take clear photos of the product and packaging

  • Contact us within 48 hours of delivery

We will work with you to resolve the issue quickly.

9. Contact Us

For any shipping questions, reach out to our support team at: hypehaven22g@gmail.com